Privacy Policy

YOUR PRIVACY


We fully support the right to personal privacy and corporate security on the internet. We keep all Personal Information you provide us with completely confidential, regardless of how the Personal Information was provided (web, email, phone or written correspondence). 


DATA PROTECTION ACT & GENERAL DATA PROTECTION REGULATION


We and this website complies to the Data Protection Act 1998 (DPA) and to the General Data Protection Regulation (GDPR) which came into effect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.


WE DO NOT STORE CREDIT CARD DETAILS OR CUSTOMER DETAILS WITH ANY 3RD PARTIES


Lamina Animal™ Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  


Lamina Animal™ Ltd may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.


This policy is effective from 1st April 2019.


WHAT WE COLLECT


All Personal Information submitted for billing and record keeping purposes will be kept strictly confidential, used solely for internal purposes by our staff or authorised affiliates, only for the strict purpose for which it was intended, and for the benefit of the customer.  We agree not to sell, rent, share or release this Personal Information to any other individual, entity or third party, for any reason, without the specific written consent of the customer; with exception as required by law, regulation or governmental authority. 


We may collect the following information:


  • Name.
  • Contact information including phone number and email address.
  • Demographic information such as address, postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.


WHAT WE DO WITH THE INFORMATION WE GATHER


Only those employees with relevant business duties (i.e. support staff) may access Personal Information, and only to perform their required duties. They are subject to dismissal for any privacy violation. 


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Please refer to the section below.
  • From time to time, we may also use your Personal Information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


EMAIL MAILING LIST & MARKETING MESSAGES


We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the GoDaddy and Hubspot privacy policies respectively. 


Subscribers can unsubscribe at any time by emailing hello@laminaanimal.com, or other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.


Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.


Our EMS (email marketing service) provider is Hubspot and you can read their privacy policy on their website here.


SECURITY


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We have strict security measures in place to keep your privacy protected and your information confidential at all times. All transactions are secured using 128 bit SSL encryption. 


Please note: It is your responsibility to keep your password and login details protected.


HOW WE USE COOKIES


We do use cookies, but only to track usage of our website, so your visit is entirely private and anonymous. 


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


LINKS TO OTHER WEBSITES


Our website contains links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


CONTROLLING YOUR PERSONAL INFORMATION


We invite you to contact us if you have questions about this policy. You may contact us by email at hello@laminaanimal.com 


You may choose to restrict the collection or use of your Personal Information in the following ways:


  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@laminaanimal.com


We will not sell, distribute or lease your Personal Information to third parties unless we have your permission or are required by law to do so. You should be aware that if we are required by the police or any applicable, court, regulatory or government authority to disclose your Personal Information we shall be entitled to do so. We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of Personal Information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the Personal Information held on you please write to Lamina Animal ™ Ltd, 62 Lower Road, London SE16 2TU, United Kingdom.


If you believe that any Personal Information that we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any Personal Information found to be incorrect.


CHANGES TO OUR PRIVACY POLICY


From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the relevant legislation.


We may notify you about changes to this privacy policy by posting an updated version on our website at www.laminaanimal.com